Have you implemented any security measures in the hotels? 🢃
Yes, at Evenia Hotels we have been working to create post-COVID hygiene and safety protocols to offer the maximum guarantee of health and security to our guests and employees.
Will there be a limited capacity at the hotel? 🢃
Our hotels will have a limited capacity and spaces for this season to guarantee that you can enjoy your vacation as normal. Our large garden areas guarantee enough space for services to be provided normally while respecting the measures of social distance and hygienic safety.
Is your pool operating safely? 🢃
Yes, the pool area will work normally.
Is the water-slide operating safely? 🢃
The water slide area will operate normally. We will work as hard as we can to ensure that everyone complies with the safety distances marked on the floor.
Will the deckchairs always be assigned to the same family? 🢃
No, the deckchairs will be cleaned after each use but no deckchairs will be assigned to people. In addition, they must be separated from each other to ensure safety distances.
Will seating be limited in restaurants? 🢃
It will depend on the final maximum capacities set by the relevant authorities.
Will I have to take turns eating? 🢃
It will depend on the final maximum capacities set by the relevant authorities. Dining hours will be extended to allow an enjoyable meal time.
Will I be able to serve myself at the buffet? 🢃
Evenia Olympic Resort, Evenia Zoraida Resort and Evenia Monte Alba customers can serve themselves at the buffet. To maintain a safe distance, the buffet areas will be limited with access control and marked routes to avoid crowds and to guarantee the correct handling of food. Also, at the entrances to the buffet, it will be mandatory to wash your hands with hydro-alcoholic gels that will be located at the entrances, as well as wearing a mask throughout the buffet area.
Will I be able to sit with my friends and family in the dining room? 🢃
Yes, as long as there is enough free space available and the separation spaces between groups of tables can be guaranteed.
Is there an outdoor eating area?🢃
Yes, at Evenia Zoraida Resort the theme restaurants have a terrace area where you can eat at the midday buffet and dine à la carte according to the conditions of stay at All Inclusive Gold or with a surcharge at All Inclusive Silver. At Evenia Olympic Resort there is a Snack Bar in the pool area with fast food such as pizza, pasta, hamburgers, etc... although there are no outdoor areas for lunch or dinner at the buffet.
Will there be a Kids Club? 🢃
😃Yes, the Kids Club services are guaranteed, although the capacity will be reduced to guarantee safe distances. Parents and children under 4 years of age will not be able to access.
What will the animation be like? 🢃
It will be just as fun as ever😃. Outdoor activities will be prioritized to enjoy our large garden areas and ensure social distancing measures.
Will I have to wear surgical masks? 🢃
This depends on the measures set by the Ministry of Health. According to current legislation, the use of a surgical mask is mandatory.
Will I be able to use the gym and the SPA? 🢃
The gym will remain open but with capacity, limitations to guarantee greater security, optimal hygienic conditions and avoid crowds. The spa at the Evenia Olympic Resort will be closed.
Will the themed testaurants be open? (only Evenia Zoraida Beach Resort)
The themed restaurants will be open with a limited capacity. Due to these limitations, theme restaurants will gradually open. In the evenings (themed dinners):
- From May 1st to June 2nd: 1 Restaurant.
- From June 3rd to June 30th: 2 Restaurants.
- From July 1st: The 4 themed restaurants will be open simultaneously.
Will there be snacks? 🢃
Yes, with an operation similar to the buffet areas.
Will there be any services not available? 🢃
The only service not available will be the Evenia Olympic Resort nightclub since, due to its size, it is very difficult to maintain safe distances. For this reason, the hours of bars and the All Inclusive service are extended. At Evenia Olympic Resort the bar service will end at 24:00 (it will no longer be served after that time) and the bars will close at 01:00. However, at Evenia Zoraida Beach Resort the disco will be open until 2:00 am (depending on the alert level, music is only music outside) while the bars will close at midnight. At the Evenia Olympic Resort, for security reasons, there will be no free transfer to the beach.
Enjoy this summer like never before!
Coronavirus Guarantee in all your bookings!