In addition, cancellation policies have been relaxed and all reservations count with the Coronavirus Guarantee.
Cancellation policies have been modified so our customers won’t be affected. If on that date the legal measures of home confinement , in our hotels' destinations or in your home country, are still in force, Evenia hotels will not apply cancellation fees to existing reservations and will allow changes on the reservation dates free of charge.
In addition, we are implementing all the necessary and required hygiene actions to guarantee the safety and tranquility of all our guests.
More measures Frequently Asked Questions
All clients who book their stay in one of our hotels located in Spain through our official website eveniahotels.com have at their disposal, free of charge and provided by the establishment, a Medical Insurance.
At Evenia Hotels, we have been working for weeks to create post-COVID hygiene and safety protocols. We have studied and analysed each one of our hotel departments to offer the maximum guarantee of health and security to our guests and employees.
The reception, dining rooms, bars, entertainment and swimming pools are areas that, among others, will have new measures applied to ensure the utmost safety upon the re-opening of our facilities.
These protocols have been created by a technical committee made up of our operations experts, regular partners in matters of health and security, and health scientists.
An essential part of these protocols is the continuous training of our employees to ensure that everyone knows what to do and how to perform their tasks in each area.
Evenia Olympic Resort and Evenia Zoraida Beach Resort complexes, with 30 and 40 thousand square metres of surface respectively, guarantees enough space for services to be provided normally while respecting the measures of social distance and hygienic safety. Find below the safety measures taken.
In addition to these measures that follow the guidelines of the Ministry of Health and WHO, all those sanitary and legal measures determined by the competent authorities will apply.
All the measures described will evolve, adapting to the recommendations and obligations established by the health authorities, to seek improvements and guarantee the safety of both customer and employee.
Have you implemented any security measures in the hotels? 🢃
Yes, at Evenia Hotels we have been working to create post-COVID hygiene and safety protocols to offer the maximum guarantee of health and security to our guests and employees.
Will there be a limited capacity at the hotel? 🢃
Our hotels will have a limited capacity and spaces for this season to guarantee that you can enjoy your vacation as normal. Our large garden areas guarantee enough space for services to be provided normally while respecting the measures of social distance and hygienic safety.
Is your pool operating safely? 🢃
Yes, the pool area will work normally.
Is the water-slide operating safely? 🢃
The water slide area will operate normally. We will work as hard as we can to ensure that everyone complies with the safety distances marked on the floor.
Will the deckchairs always be assigned to the same family? 🢃
No, the deckchairs will be cleaned after each use but no deckchairs will be assigned to people. In addition, they must be separated from each other to ensure safety distances.
Will seating be limited in restaurants? 🢃
It will depend on the final maximum capacities set by the relevant authorities.
Will I have to take turns eating? 🢃
It will depend on the final maximum capacities set by the relevant authorities. Dining hours will be extended to allow an enjoyable meal time.
Will I be able to serve myself at the buffet? 🢃
Evenia Olympic Resort customers can serve themselves at the buffet. To maintain a safe distance, the buffet areas will be limited with access control and marked routes to avoid crowds and to guarantee the correct handling of food. Also, at the entrances to the buffet, it will be mandatory to wash your hands with hydro-alcoholic gels that will be located at the entrances, as well as wearing a mask throughout the buffet area. In the case of the Evenia Zoraida Beach Resort and Evenia Monte Alba the buffet will be assisted: a waiter/waitress will be in charge of handling food and serving it to customers.
Will I be able to sit with my friends and family in the dining room? 🢃
Yes, as long as there is enough free space available and the separation spaces between groups of tables can be guaranteed.
Is there an outdoor eating area?🢃
Yes, at Evenia Zoraida Resort the theme restaurants have a terrace area where you can eat at the midday buffet and dine à la carte according to the conditions of stay at All Inclusive Gold or with a surcharge at All Inclusive Silver. At Evenia Olympic Resort there is a Snack Bar in the pool area with fast food such as pizza, pasta, hamburgers, etc... although there are no outdoor areas for lunch or dinner at the buffet.
😃Yes, the Kids Club services are guaranteed, although the capacity will be reduced to guarantee safe distances. Parents and children under 4 years of age will not be able to access.
What will the animation be like? 🢃
It will be just as fun as ever😃. Outdoor activities will be prioritized to enjoy our large garden areas and ensure social distancing measures.
Will I have to wear surgical masks? 🢃
This depends on the measures set by the Ministry of Health. According to current legislation, the use of a surgical mask is mandatory.
Will I be able to use the gym and the SPA? 🢃
The gym will remain open but with capacity, limitations to guarantee greater security, optimal hygienic conditions and avoid crowds. The spa at the Evenia Olympic Resort will be closed.
Will the themed testaurants be open? (only Evenia Zoraida Beach Resort)
The themed restaurants will be open with a limited capacity. Due to these limitations, theme restaurants will gradually open. In the evenings (themed dinners):
Yes, with an operation similar to the buffet areas.
Will there be any services not available? 🢃
The only service not available will be the Evenia Olympic Resort nightclub since, due to its size, it is very difficult to maintain safe distances. For this reason, the hours of bars and the All Inclusive service are extended. At Evenia Olympic Resort the bar service will end at 24:00 (it will no longer be served after that time) and the bars will close at 01:00. However, at Evenia Zoraida Beach Resort the disco will be open until 2:00 am while the bars will close at midnight. At the Evenia Olympic Resort, for security reasons, there will be no free transfer to the beach.