FAQs Evenia Hotels

We are always here to help you! We have a variety of communication channels:

• Phone UK: +44 203 514 7287 | POR: +351 244 612 121
• Email: booking@eveniahotels.com
• Chat web
• Web Form

Hours: Mon-Fri 9 am - 6 pm (GMT +1)

At Evenia Hotels, you can pay for your reservations online, by phone or even at the hotel itself.

The price of your booking includes accommodation at the hotel you booked including VAT. And, depending on your kind of choice regarding the board of the hotel, you will have included certain meals. You have to know that depending on the destination of your hotel, like Barcelona, you will need to pay at the hotel (and usually only cash), a local tourist tax. The fare varies depending on the destination and the category of the hotel.

You can cancel or modify your reservation whenever you want. To cancel your reservation you can contact us through the usual channels and we will help you in your management.

Cancellation is free in most cases, although you should bear in mind that, in some reservations, it may entail expenses according to the cancellation policy marked by the chosen rate. For this reason, when you make a reservation we always inform you of the cancellation policy.

No, the rates on our website are the same as those we offer by phone..

If you do not remember your password, you can recover it following this link.

Once the purchase process is complete, you will receive a booking number in your e-mail confirmation, though it will also appear at the screen. You can also check the status of your confirmation in “My reservations” section at your customer account.

The confirmation e-mail may be at your Spam Folder, so check it before. If the reservation has been confirmed during the payment process and you have been able to see the booking number, you can access through your account. If you prefer to contact us, you can use the usual channels and we will help you with your booking.

Yes, you must add them. It is necessary to include all guests for each reservation and indicate the ages of the children at the time of the check-in.

In the search engine, it requests the number of adults and children to your reservation. It is essential to indicate the ages of all the children.

In the case of requiring a special service (cot, gluten-free food, double bed, etc.) you will have to request it through the "Comments" field before finalizing the reservation. You can also send an e-mail indicating the booking number. All these services may carry an additional charge and are subject to availability according to the conditions of each hotel.

No, at the moment our hotels do not have services so that your pets can enjoy a pleasant vacation with you. Sorry for the inconvenience.

Payment by card is 100% secure. All transactions have the best guarantees of security, confidentiality and integrity for clients. Besides, to increase this security, the process implements SSL (Secure Sockets Layer) technology in all communications, which prevents the interception of information by third parties.

As a general rule, the rooms can be used from 2 pm on the day of arrival and be vacated before 11 am on the day of departure. In some hotels of our chain, departure is allowed several hours after the indicated time. If you want to extend your stay, you will have to pay an additional charge. Please, if you wish to extend your departure time, contact the hotel directly: booking@eveniahotels.com.

When you have made the reservation, we will send you a confirmation of it, with all the detailed services. It is essential to show a valid ID as well as the rest of the guests.

If you want to be aware of the special offers and discounts we offer, you can do it as follows. On any of the pages of Evenia Hotels, you will see a box in a different colour where we invite you to subscribe, you just have to leave your e-mail there and click the "Subscribe" button. Our offers will come to you periodically and, if at any time, you want to unsubscribe, you can do so very comfortably through the same e-mail you will receive.

All-inclusive Gold is a special option which includes, among many other things, top brand drinks, free Wi-Fi, safe in the room or access to the fitness centre.

All-Inclusive Silver is a special regime that includes Breakfast, Lunch and Dinner at the buffet restaurant assigned by the hotel, (non-branded) drinks included both in meals and in bars during normal opening hours. Check the page of each hotel for more details.

During the reservation process at the chosen hotel, you will find a space to add the coupon, you will recognize it because it is a "Discount" box. You just have to add the code there and click "APPLY".

Yes, you can extend your reservation by contacting our Reservations department or at the hotel reception.

In the confirmation of your reservation you will find the telephone number and address of the hotel.

Yes, in our restaurants we have food for people with allergies. Please inform the receptionist upon arrival at the hotel that you are a person with gluten intolerance. In addition, we remind you that when visiting our restaurants, discuss your intolerance with the maître so that he can tell you where the gluten-free foods are.

You can reserve up to a maximum of 4 rooms per reservation.