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Loyalty Program MY Evenia ✔️

MY Evenia is a loyalty program in which participants get points that can be exchanged for discounts in stays and services in the establishments of Evenia Hotels.

Loyalty Program MY Evenia

Join and get great benefits

How to register

You can register by creating a user account on the official website of Evenia Hotels.

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How to get the points

Points are obtained by accumulating stays in the hotels of the Evenia Hotels chain.

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How to use the points

The points obtained can be exchanged for discounts for stays at the chain's establishments.

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My Evenia Terms & Conditions

How to join MY Evenia

Discover how to be part of MY Evenia and get great benefits

You can register by creating a user account at the official web of Evenia Hotels.

Conditions:

Everyone over 18 years of age can register.
Registration is free.
Registration for MY Evenia will be confirmed by the reception of an email that will be received at the email address indicated in the registration form.

Evenia Hotels reserves the right to:

1. Reject any enrollment in MY Evenia without providing any motivation.
2. Exclude from MY Evenia any user who does not comply with the regulation object of this writing.
3. Modify the scope of the program at any time without prior written notification.

How to get the points

The points are obtained due to the accumulation of stays in any of the hotels belonging to the chain. As a guide, for each Euro of the amount of the stay actually paid to the hotel, a minimum of 10 points is obtained. Depending on the hotel of accommodation and the promotions in force at the time of booking, this number of points may increase or decrease. Evenia Hotels reserves the right to vary the ratios for obtaining and using points, without prior notice and without this fact giving the right to any claim. Points are only obtained by booking through the official website of the chain.

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The points obtained for a reservation will be automatically added to the total amount of points associated with a client account after a maximum of 72 hours from the moment of the client's check-out for said reservation.
Earning points is personal by the owner of the email associated with MY Evenia account. Points are not transferable or negotiable in any case.
In the event that two or more holders of a MY Evenia account hold the same reservation, the points earned with this reservation will only be assigned to one of them, specifically to the user associated with the reservation locator.
Free stays as an invitation, those obtained with special rates for company employees, travel agents, or rates not available to the general public, do not earn points.
To accredit the right of obtaining points for services not accounted for, the participant to MY Evenia should send the corresponding claim to MY Evenia service center, indicating the client's name, the email of the MY Evenia account, the name of the hotel and the dates of their stay, as well as a brief description of the incident. The valid claim period is three months from the date of check out of the stay that is the subject of the claim. Claims that are not duly documented or submitted on time will not be accepted.
If, once a claim has been made and approved, any establishment individually denies the award of points or benefits unjustifiably, Evenia Hotels will assume exclusively the responsibility of crediting the corresponding points.
Evenia hotels will promptly communicate what concepts are eligible for points, as well as possible special promotions, benefits or program amenities. The points generated in each operation will be those corresponding to the days of stay according to the current tables, regardless of possible services or benefits granted by Evenia Hotels to limited promotions.

How to use MY Evenia Points

Discover all the advantages of being part of MY Evenia

The points of the MY Evenia can be exchanged for discounts for stays in the establishments of the Evenia Hotels chain, belonging to the chain at the time of the stay and according to availability and value in points of the same as Evenia Hotels establish.

Conditions:

Evenia Hotels reserves the right to establish without prior notice the establishments and periods "not suitable" for the application of points in the reservation.
Points can be exchanged exclusively at the time of booking on the chain's official website or by calling the customer service or at the hotel reception. In no case can they be exchanged at points of sale of establishments such as bars, restaurants, shops etc...
To redeem the points it is necessary to identify yourself as a member of MY Evenia indicating the email associated with the account. If you book on the web, it is necessary to register with your account to be able to view the points associated with MY Evenia account.
For each reservation made, the points accumulated in MY Evenia or a discount coupon may be applied alternatively. Never both at the same time. The points of MY Evenia cannot be accumulated with discount coupons.
Points accumulated in MY Evenia expire two years after their issuance if the holder has not made at least one point accumulation movement in the last two years.
In the event of death, the accumulated MY Evenia points cannot be transferred to another person.

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How can I unsubscribe from MY Evenia?

Any user of MY Evenia may unsubscribe at any time by sending a written notification to myevenia@eveniahotels.com. From the moment the request is processed, your points account will be canceled and all the accumulated points will be lost without the right to any subsequent claim.

General features

In case of cancellation of the program, the user will have a period of 6 months from the cancellation date to use their points from MY Evenia.
Evenia hotels is not responsible for the impossibility of developing the Evenia Hotels program due to force majeure or due to legal impositions.
These general conditions will be governed according to Spanish laws and regulations.

➤ Evenia Hotels